At Farm2Kitchen, customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. Please read our Refund & Return Policy carefully before making a purchase.
1. Return Eligibility
You may request a return or replacement if:
- You receive a damaged product
- You receive the wrong item
- The product is expired or defective
- The item is missing from your order
To be eligible for a return, the request must be made within 48 hours of delivery.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used products
- Perishable food items after delivery acceptance
- Products damaged due to improper handling by the customer
- Items purchased during special clearance or discount sales
3. Refund Process
Once your return request is approved:
- Refunds will be processed to the original payment method
- Refund processing may take 5–7 business days depending on your bank or payment provider
- In some cases, store credit or replacement may be offered instead of a refund
4. Replacement Policy
If the product delivered is damaged, defective, or incorrect, we may provide:
- Product replacement
- Partial refund
- Full refund (depending on the issue)
Farm2Kitchen reserves the right to verify the issue before approving any replacement or refund.
5. Cancellation Policy
Order Cancellation by Customer
- Orders can be cancelled before they are shipped
- Once the order is dispatched, cancellation may not be possible
Cancellation by Farm2Kitchen
We reserve the right to cancel orders due to:
- Product unavailability
- Pricing or technical errors
- Suspicious or fraudulent transactions
In such cases, a full refund will be issued.
6. Return Request Process
To request a return or refund, please contact us with:
- Order ID
- Product details
- Reason for return
- Photos/videos of damaged or incorrect items (if applicable)
You can contact us through:
Website: Farm2Kitchen
Email: support@farm2kitchen.shop
7. Shipping Charges
- Shipping charges are non-refundable unless the return is due to our mistake
- Customers may be responsible for return shipping costs in certain cases
8. Changes to This Policy
Farm2Kitchen reserves the right to update or modify this Refund & Return Policy at any time without prior notice. Changes will be updated on this page with the revised date.
Thank you for shopping with Farm2Kitchen. We value your trust and are committed to providing quality products and reliable customer service.